Adviser Fees, Commission and Old Mutual Wealth Charges
question
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How will my fee payments be affected if a bank holiday falls within the week of my payment?
All fees are typically generated five days before you receive them in your bank account and are p... -
My client’s valuation has a line that refers to accrued fees and charges; what does this mean?
Before migration, the charges your clients pay to Old Mutual Wealth and any fees you have agreed ... -
Why am I receiving two fee and commission payments from you?
After the move to our new technology platform we will begin paying your fees and commission as tw... -
I used to be paid commission for non-advised top up business on Charge Basis 1. Can this still be done?
Since the Retail Distribution Review, we have continued to facilitate initial commission on non-a... -
I need to add VAT to my servicing fee. How can I do that?
If you need to add VAT to your fee, you will need to specify the servicing fee percentage inclusi... -
Why haven’t I been paid a regular initial adviser fee for one of my clients following migration?
On our previous platform the initial fee for regular investments was taken from the regular contr... -
Can I specify an end date for regular initial adviser fees, and will this be reflected on illustrations?
Yes, the enhancements to our fee and illustration functionality now mean you can illustrate for a... -
Why have you capped my fees on regular investments at 24 months?
FCA guidance has stated that where an initial charge for regular premium business is paid in inst... -
My client’s CRA has been split into two or more sub accounts. Which sub account will my fees be deducted from?
The enhancements to the CRA give you additional flexibility to manage crystallised and uncrystall... -
Why do you need me to reconcile my fees promptly after migration?
After migration your clients will receive new account numbers, and existing Collective Retirement... -
What is the difference between a remuneration statement, a remuneration report and a paid remuneration report?
Remuneration statement This is produced by the platform at: 10pm each Monday for advisers who re... -
How can I view my fee statements on the new system?
You can find out how to produce a remuneration statement using our user guide. -
Where can I view my fee statements from the previous system?
Fee statements from our previous system will continue to be available for a short period after mi... -
How are my fees funded?
Fees and charges will now be funded from cash in the first instance. Where there is insufficient ... -
Why does my client’s account now hold cash?
To reduce the number of transactions on your client’s account and to make it easier for you to tr... -
My clients’ fees used to be deducted and paid to me at a different time within the month, why has this changed?
On our new system fees are deducted from your clients’ accounts on the anniversary of the day the... -
The amount of fees I received this week is quite different to the same period last month, why is that?
On our new system fees are deducted from your clients’ accounts on the anniversary of the day the... -
Why am I now receiving my fees on a different day?
On our new technology all fees paid on a weekly basis are paid to advisers on a Friday, which wil... -
I have received a small fee payment on the first Friday after migration, why is that?
You will receive a final fee payment from the previous system on the first Monday after migration... -
How will my fees be paid at migration?
You will continue to receive your weekly fee payment as usual up until migration. Then, to ensure... -
Can I request and confirm my client’s fee authorisation online?
You will now be able to confirm online that your clients have agreed to your fees, without having... -
Why am I receiving two fee and commission payments from you?
After the move to our new technology platform we will begin paying your fees and commission as tw... -
Will there be any changes to your charges?
No. There will be no changes to the rates we charge your clients. The deduction of fees and charg... -
Will I receive a final fee payment from the old system when I move to the new technology platform?
Yes. A final payment of fees and commission will be paid the day after you move to the new techno... -
My client’s valuation has a line that refers to accrued fees and charges; what does this mean?
Before migration, the charges your clients pay to Old Mutual Wealth and any fees you have agreed ... -
What is a dealing charge and how much is it?
We have added exchange traded funds, commodities, and investment trusts to the range of assets yo... -
What statements can a Master User access and where do they need to be in the firm’s hierarchy?
Master Users can view and download statements. They can access other payment reports and an enqui...