This will depend on when you migrated, if you activated your new login ahead of your migration or if you and whether you've logged into the original platform in the last 12 months.
How to reset your password on the original platform
I didn’t activate my login on the new platform ahead of migration and can’t remember my password
Please send an email to email@example.com from the email address we hold for you along with your:
We will confirm your next steps within 1 working day.
However, if your user account was set up on or after the 1st March 2021 and you are unable to log in, please call us.
I didn’t activate my login on the new platform ahead of migration and haven’t logged into the original platform in the last 12 months
Please contact your firm's Master User who will be able to set you up with access again.
I have forgotten my username
Please contact your firm's Master User.
How to reset your password on the new platform
If you have already successfully set up your password on the new platform, it’s now quick and easy for you to reset your password yourself using the ‘forgotten password’ option on your login page.