This is either because the selected retirement age/date is less than five or 10 years in the future, or because regular uncrystallised withdrawals have used all the fund.
If the selected retirement age/date is less than five or 10 years in the future, then we’re assuming that there will be no remaining uncrystallised value left after that date.
The selected retirement age/date is assumed to be the date that the customer will want to use their remaining uncrystallised fund value to purchase an annuity or fully transfer into a drawdown arrangement. We will use this as a default value for any other illustrations, and for wake-up packs.
The selected retirement age/date can be changed by clicking the ‘Pension Details’ link on the account page.