Old Mutual Wealth integrates with all the main adviser software providers through robust data feeds to offer automated valuations, fee and commission reconciliation.
This page contains a brief overview of these services and what you need to do to access them on our new technology platform.
Before you migrate to our new platform technology and whilst you are still on our current system, you can obtain electronic valuations directly into your adviser software on either an individual or bulk basis depending on which service your provider has opted to use.
These valuation services may also be referred to as ‘Contract Enquiry’, ‘Real Time Valuations’, ‘Lightning Strike’, or other names depending on your adviser software provider.
On our new platform technology, we will continue to offer both individual and bulk valuation services. However, your software provider may only support one of these two routes and this may be different to what they offer on our current system.
Individual valuation requests will work in much the same way as they do today, where a request is sent and the most recent valuation is supplied automatically, directly in to your software.
The process for bulk valuations will be slightly different on our new technology platform where we will generate a single file at either your Authorised or Appointed Representative Firm level on a daily basis.
This valuation file is produced daily each morning and will be based on the previous day’s prices which will be the latest available at the time. This allows for your adviser software provider to automatically update all your accounts.
How do I get set up for valuations?
If you or anyone at your firm have successfully requested a valuation in the six months prior to the date of the migration, you will automatically be set up on our new platform technology for either individual or bulk valuations depending on what your provider offers. This will also allow us to communicate your clients’ new account numbers so that your adviser software provider can update these for you.
If you haven’t requested a valuation recently and wish to be setup automatically, you will need to send us at least one successful valuation request prior to being migrated. This will also ensure your firm is included in any updates with your software provider.
If you wish to get setup for bulk valuations after migration you will need to complete and return the 'Adviser back office software registration request' form.
If you wish to get setup for individual valuations after migration you simply need to log on to the new platform technology and click on your name in the top right hand corner of the screen to obtain your ‘contract enquiry password’.
For more information please visit the page dedicated for your adviser software provider.
Electronic fee and commission reconciliation (EDI)
The way we send your electronic fee and commission statements to your adviser software provider remains largely unchanged and will continue to include a breakdown of your payment as usual.
The one difference that you may see is the day or date you receive your statement. This will move to being on the Monday evening each week if you receive weekly payments, or on the 25th of each month if you receive monthly payments. This aligns with when the statements are available for you to view online.
How do I get set up?
Provided you are already set up to receive electronic fee and commission statements, you will automatically be set up to receive these from our new technology platform.
If you are not currently setup and wish to request for this service to be enabled, please contact your adviser software provider who will arrange this with us on your behalf.
For more information please visit the page dedicated to your provider.