Our new system provides you with improved access to cash. This cash facility operates using a running cash balance. Our original system didn’t hold a cash balance and some transactions behind the scenes, such as corrections we made, did not always result in a net zero cash position when we created historic cash movements at migration.
To account for this we applied one or more ‘upgrade balance adjustments’ at migration has been applied to ensure a customer’s cash balance was correct at the point of migration, enabling the running balance to be accurate going forwards. No client money is used in this adjustment, it is simply for accounting purposes.
For clients with overall adjustments over £100, these have been inserted in their account history at the point the original transaction or correction was made. However, in the ‘Cash Transactions’ tab and ‘Payments / withdrawals’ tabs in the system and in your customers quarterly statements, these adjustments are listed at the time we applied them (i.e. end of February) rather than at the point we have inserted them in the past.