After the move to our new technology platform we will begin paying your fees and commission as two payments, split between the two legal entities that administer our range of products. One payment will be for fees and commission in respect of ISA and CIA business, the second will be in respect of CRA and CIB business. Typically the payments will be made on the same day and you will also be provided with separate statements to help you reconcile your payments.
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- How will my fee payments be affected if a bank holiday falls within the week of my payment?
- My client’s valuation has a line that refers to accrued fees and charges; what does this mean?
- Why am I receiving two fee and commission payments from you?
- I used to be paid commission for non-advised top up business on Charge Basis 1. Can this still be done?
- I need to add VAT to my servicing fee. How can I do that?
- Why haven’t I been paid a regular initial adviser fee for one of my clients following migration?
- Can I specify an end date for regular initial adviser fees, and will this be reflected on illustrations?
- Why have you capped my fees on regular investments at 24 months?
- My client’s CRA has been split into two or more sub accounts. Which sub account will my fees be deducted from?
- Why do you need me to reconcile my fees promptly after migration?