When will you need to send us a form?
The new technology platform allows the majority of our applications and account management processes to be carried out online, helping you to instruct and manage business quicker and more easily.
There are a small number of instructions where a paper form will be required, the most common of which are detailed below.
Make use of PROMPT
In most cases, it’s quick and easy to email the scanned form straight through to our processing teams using PROMPT – our online processing tool. PROMPT allows you to securely email instructions, eliminating delays, postal costs and the need for a covering letter. Access the tool today
Online processes that may require supporting paperwork
| Instruction type | Forms required – as applicable |
| Lump sum investment (for employer payments on CRA) |
Employer Payer Declaration |
| Regular investment by Direct Debit (Paper Direct Debit Instruction – required if: · More than one signature is needed for the bank account; · The payer is not the account holder; · The payer is not present when the application is submitted; · The investor is an entity (eg trust, company, pension scheme). |
DD Instruction - ISA/CIA/JISA DD Instruction - CRA Employer Payer Declaration – for employer payments on CRA (this form includes a DD Instruction) |
| Cash transfers/transfers by re-registration (Paper transfer authorities – required for: · Transferring JISAs; ·Other products if transferring provider cannot transfer electronically using Origo/Altus) |
A list of firms that currently use Origo/Altus can be found here. Pre-populated transfer authorities can be generated during the online application process. |
| All applications made under a Power of Attorney. | Power of Attorney form (including CoVI) |
| All new applications in the name of an entity (eg a trust, company or pension scheme) | Tax declaration and CoVI form CIA/CIB |
Instructions that aren’t online and where a form is required
Money in
| Instruction type | Form required |
| CRA application (to transfer disqualifying pension credits) |
CRA – application to transfer a disqualifying pension credit |
| CRA application (to transfer pre-A Day crystallisations) |
CRA – application to transfer pre-A Day crystallisations |
| CIA application for a charity | CIA Application – charity applicant |
| ISA APS – spouse inherited ISA application | ISA APS - spouse inherited ISA application |
| Bed & ISA requests involving more than one person (eg from a jointly held account, or where money is moving between different investors) |
Bed & ISA Instruction form |
Money out
| Instruction type | Form required |
| Withdrawal requests (eg for non-private clients, joint account holders, or for payments over £50,000) |
Withdrawal/Closure Request – ISA |
| Set up and maintain regular withdrawals when not submitted as part of an application
(eg for non-private clients or joint accounts) |
Regular withdrawal form – CIB Regular withdrawal form – ISA/CIA |
| Setting up bank accounts for withdrawals (where we cannot automatically verify that the account belongs to the client) |
We need a copy of a recent bank statement or a voided cheque to verify the bank account before allowing withdrawals. |
| Transfer out |
ISA/CIA/JISA - Authority from the new provider CRA - a Pension Credit Transfer Form CRA - a Transfer Discharge Form - available by contacting us |
| Ill health claims (CRA and JISA) |
CRA – Serious Ill-Health Lump Sum CRA - Early Retirement because of Ill Health JISA - Serious Ill Health Withdrawal Request |
| Small pots - pension withdrawals | Small pots pension lump sum |
| Open Market Option - CRA | Withdrawal to buy an annuity |
| QROPS transfer - CRA | Form available shortly |
| ITFC with pre-A Day benefits (to transfer an immediate tax free cash application which holds pre-A Day benefits |
Form available shortly |
Managing client accounts
| Instruction type | Form required |
| Transfer of Ownership (eg from a CIA or a deceased investor’s ISA) |
Transfer to a CIA (individuals) Transfer to a CIA (entity, eg a trust, company or pension scheme) |
| Direct Debit Amendments (eg for non-private clients, joint account holders, and employer/third party payers) |
DD Amendment - CRA DD Amendment - ISA/CIA |
| Add phased investment (when not submitted as part of an application) |
Phased Investment Request |
| Changes to client details and accounts (where we need to see written evidence, e.g. change of name or adding a Power of Attorney) |
Suitable evidence must be supplied along with the request in writing. Useful forms: Change of personal details Power of Attorney form |
| Transfer an ISA APS allowance to another ISA manager | ISA APS Allowance Transfer |
| Request assets to be treated as ‘treasured’ | Treasured Asset Request |
| Change of registered contact (JISA) |
Change of Registered Contact (JISA) |
| Appoint a Lead Account Holder (CIA and CIB) |
Appoint a Lead Account Holder |