This step-by-step summary explains how to assess your client’s attitude to risk by using our risk profiler questionnaires. Both the investment and retirement questionnaires can be completed online. We recommend completing these to help understand your client's financial circumstances.
What you’ll need to get started
- For a new client – create the client record using the ‘Add client’ button from the homepage.
- For an existing client – the name of the client you are assessing.
- Your client’s answers to the risk profile questions.
Assessing your client’s attitude to risk
① Find the client using the search facility and click on the ‘Manage details’ quick link button at the top of the client’s dashboard.
② From here complete either an ‘Investment questionnaire’ or a ‘Retirement questionnaire’.
- This example refers to an investment questionnaire.
③ Firstly select the ‘Complete detailed questionnaire’ option then ‘Continue’ onto next screen.
- There is an option to enter a risk score using the ‘Quick risk score’ option if you have generated a risk score using our Old Mutual Wealth Appetite for Risk app.
- More information on the app can be found on the Adviser Support Hub
④ Enter your client’s answers to the questions and click ‘Submit’.
- The score calculated will be stored against the client. You will see this score during your online investment processes where you choose assets so you can compare the scores.
⑤ Your client’s risk profile score will then be displayed and indicates the level of risk they are prepared to take, from 1 (low) to 10 (high). This score is calculated from the client’s responses to our attitude to risk questionnaire.
- You must discuss the implications of this risk score with your client. More information can be found on our Risk Discussion Tool.
- You have the option to change the risk score and add notes on this screen following your client discussion before clicking on the ‘Save’ button.
- Results are saved with the client’s details and can be downloaded as a PDF.
⑥ Click the ‘Client dashboard’ button and the risk scores will be displayed at the top of the page and you can re-access the risk assessment report from the ‘Documents’ tab.
- More information to help you assess and discuss your client’s attitude to risk can be found on our risk assessment and discussion page.
How do I assess my client’s attitude to risk video