How do I set up and amend regular contributions?

This step-by-step summary explains how to add regular contributions to a client’s investment that is already set up. 

Setting up a regular contribution

① From the homepage, search for the relevant client.

② From the client’s dashboard select the relevant account.

③ Click on the ‘Top up’ button and select ‘Add regular payments’.

④ Complete the relevant questions relating to the advice that’s been given and then enter the details of the regular contribution and any adviser initial fee. You can add the client’s bank account for the regular payments, or select it if it’s on the system already.

• Click ‘Next’ to continue.

⑤ The ‘Asset selection’ section allows you to select your asset choice to add the regular payments to. You can select assets by using the asset tabs at the top of the screen, by using the search facility, or you can use the client’s existing assets by ticking the box next to ‘Use existing assets’.

• Enter the asset allocation percentage split amongst the selected assets, including cash holdings and ensure the total equals 100%.
• Click ‘Next’.

⑥ The next screen allows you to review the information you have input and view supporting documentation.

• Supporting documentation for the instruction is displayed at the top of the screen.
• Use the ‘Edit’ options to make any amendments.
• Review the information, tick the declaration and click ‘Confirm’.
• A green banner will appear at the top of the screen confirming that the regular contribution has been set up.
• You can view the instruction details within the ‘Activities’ tab from the client’s account dashboard.

Amending regular contributions

Please note that if your client’s next Direct Debit collection is within the next eight days then any amendment you make will take effect after the next payment has collected. This means that if you amend the collection date it may result in two collections being made in the same month. If you are amending a regular contribution for an employer, an Employee Payer Declaration will also need to be sent to us, either by post or using our online mail processing tool, PROMPT. This form is not required where the payment is being cancelled.

① From the client’s account dashboard click the ‘Top up’ button and select ‘Edit regular payments’.

② Complete the relevant questions relating to the advice that’s been given. The information from the original instruction will pull through to this screen.

• Update the required fields
• Click ‘Next’ to continue

③ If you have edited the regular payment amount the asset allocation will update in line with the original instruction.

• Make changes to the asset allocation if required.
• Click ‘Next’ to continue

④ Review the information, tick the declaration and click ‘Confirm’.

• A green banner will appear at the top of the screen confirming that the new regular payment has been set up.
• You can view the instruction details within the ‘Activities’ tab from the client’s account dashboard.

If you want to delete a regular contribution, search for the client and select the policy you want to delete the contribution from. Then go to the money in/out tab and you will see the delete button on the right hand side of the screen. Click the delete button and the contribution will be deleted.

How do I set up and amend regular contributions video