How do I take an ad hoc adviser fee or amend a regular fee?

This step-by-step summary explains how to take an ad hoc adviser fee or amend a regular fee.

Taking an ad hoc adviser fee or amending a regular fee

① Find the client using the search facility and click on the account to produce the fee for.

② Click on the ‘Fees & Charges’ tab on the client’s account dashboard.

• You can view your current fee set up here as well as any pending fees such as one-off initial advice fees which have not yet been deducted.

③ To take an ad hoc fee, select ‘Add adviser ad hoc fee’. Enter your fee amount and click ‘Generate documents’.

• Although we do not need to see the signed adviser fee form when you set up an ad hoc fee, it is important that you keep a copy of the signed adviser fee form in your client’s record. We may request to see this as part of an audit or if we have a query relating to fees.

④ Your documentation will be made available below. Read through the declarations and tick to accept them then click ‘Submit’.

⑤ To amend any existing fees click on the ‘Edit’ option. The current fee set up will be displayed.

⑥ Make the required changes and click ‘Generate documents’ and they will be made available below. Read through the declarations, tick to accept, then click ‘Submit’.

• Always ensure you retain a copy of the fee form signed by your client.

⑦ The updated fee details will be displayed by hovering over the ‘Adviser initial regular fee’ section.   

How do I take an ad hoc adviser fee or amend a regular fee video