Checklist

✔

Ensure everyone in your business has their own username and password to log into the current technology platform.

This is a GDPR requirement and we strongly recommend you do this today. Please note that username sharing isn’t possible on the new technology platform. 

✔

Check that all users are set up with the right level of access.

We recommend you have at least two active Master Users, to enable you to operate at the optimum efficiency.

✔

Your Master User needs to disable all de-authorised members (ex-staff/leavers) and duplicate users.

This ensures only the correct people can access client information, reducing risk within your business.

✔

Make sure all clients are assigned to the correct authorised adviser.

This is important as the assigned adviser details will appear on documentation that your client receives.

If a client is linked to more than one adviser at account level then this will result in multiple customer records being created at migration.

Making these changes now helps to keep things simple and avoids users seeing client information that they are not authorised to view.

✔

Have you logged into our platform within the last 13 months?

We will migrate logins that have been used in the past 13 months or have clients assigned to them, to our new platform technology. To avoid having to re-register for access after the migration, take a moment to login to our current platform before 25th January.

If you don’t know your password, now is the best time to get it reset in advance of the migration. 

✔

Model Portfolios will not be migrated if clients are not linked to them – ensure any portfolios you want to be migrated are linked to at least one client.

We will only migrate portfolios with clients linked to them. If you want portfolios and their histories migrated you will need to link at least one client to them.

✔

Ensure all portfolio names are appropriate for clients to see.

Portfolio names will now show in client facing documents, so you need to make sure they’re suitable.

✔

Account numbers and the way accounts are structured is changing. You can find information on these changes here.

These changes will reflect in client documentation, remuneration statements as well as on the technology platform and your adviser software.

✔

Ensure all users have the correct email address and office phone number saved on the current technology platform.

This is an essential requirement because it ensures you will receive key information from us about your migration and ensures your up-to-date contact details will appear correctly on client statements.

✔

Make sure all team members have Old Mutual Wealth flagged as a trusted email source and/or removed us from email junk lists.

By doing this, you can make sure that key information about your migration will reach you.

✔

Encourage others in your firm to visit our Adviser Support Hub and bookmark it as a web favourite.

The hub is the quickest, easiest way for you to access vital information about the new technology platform and the migration process.

✔

Find out if there are any changes you need to make, or be aware of, for your adviser software?

The adviser support hub has been designed to give you all the information you need to understand the new technology platform and migration.

✔

We will be applying trading restrictions. Understand these key dates and review how pipeline business will be treated over the migration period here.

Understanding these key dates will ensure you can make trades in good time and manage your business activities around a short period of system downtime.

✔

Make sure all users have linked their Digital certificate access (Unipass).

We’ll make sure your Unipass links are migrated so that everyone in your firm can log into the new technology platform quickly and easily.

✔

Existing blank forms need to be deleted from your systems, to be replaced by our new literature.

Using our new forms will prevent delays being caused by incorrect paperwork and ensure instructions can be processed quickly.

✔

Use our new bank details, and ensure your existing clients are also aware.

Avoid unnecessary delays to investments by enabling us to match money received to the correct account.